Travelers Set Tech Agenda for Airports and Airlines

As the pace of technology innovation accelerates, many airlines and airports are falling behind, and missing major opportunities to increase customer loyalty, traveler service and sales.

Every time an airline or airport rolls out a new offering it raises the bar — putting increased pressure on competitors to quickly adopt new technologies. This environment creates a litany of questions for airlines and airports:

1. How does new technology affect customer retention, acquisition and satisfaction?
2. How do we stack up against our competitors?
3. What technologies, content and mobile functionalities do travelers need-and-want most?

For answers and more insight, download FlightView's new report that details findings from more than 2,600 business, frequent and leisure travelers across the U.S.

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